CyberGhost VPN Review

CyberGhost VPN Review

CyberGhost is one of the top names in the VPN market and they have been around since 2011. Based in Bucharest, Romania CyberGhost boasts of having around 30 million users worldwide. The team consists of over 70 professionals and is spread between Romania and Germany. It placed as No1. VPN app in our “Best VPN for iPhone 2019” list and also made it into the TOP5 of “Best VPN for Android 2019

CyberGhost covers all the essential features like no-logs policy, Netflix streaming capability, kill-switch and a lot more. Being based in Romania means they don’t belong in the 14 Eyes group and thus don`t participate in the global surveillance alliance and do not have any obligations to keep any private records for government agencies.

CyberGhost Features

  • Hides your IP
  • Strict No Logs Policy
  • 256-AES bit encryption
  • Over 4800 VPN servers
  • 60 most popular countries
  • Unblocks Access Restricted Content
  • 7 devices for one account
  • Adblocker
  • Malicious content blocker
  • Windows, Mac, iOS, Android, Smart tech
  • Chrome, Firefox browser extension
  • P2P and torrenting allowed
  • Live chat customer support
  • 45-day money-back guarantee

CyberGhost has all the essential features covered  – it hides your IP, anonymizes and encrypts all your internet activity, allows you to access geo-restricted content, allows for easy torrenting and keeps you secure when using a public Wi-Fi.

It has over 4800 VPN servers across 60 countries with all the key locations like the USA, Canada, and most of the EU countries. The service is also compatible with most devices using:

  • Windows
  • Mac
  • Linux
  • iOS
  • Android
  • Chrome
  • Firefox
  • fireTV

And for more advanced users, you can set up a custom connection on routers. 

CyberGhost supports the major encryptions standards including OpenVPN, IPSec, L2TP to make sure your connections are safe.

Strict No-Logging Policy

Before picking a VPN provides you need to make sure they really do have a very strict no-logs policy. On some occasions, you might find that the small print allows for some data gathering and even though they are aggregated and cannot be tied to a specific person it creates risks. The whole point of a VPN service is to leave no logs and CyberGhost looks to fully implement the no-logs policy to the fullest. They do not store even connection log, timestamps or session duration.

Easy Installation

If you are using a VPN you are more than likely to be tech-savvy and should have no problems installing any new software but even for a complete noob, the setup process is completely painless. The setup time is consistent around 3-5 minutes on all platforms.

The UI is clean, simple and intuitive so that it’s easy for all levels of users. Like some other VPN providers, CyberGhost also has a single-click feature to launch a secured private server fast without going through the manual server selection. This is perfect if you don’t have a specific server or location preference.

Looking at user feedback from different platforms CyberGhost seems to be a fan favorite. The only place CyberGhost has dropped the ball and has gathered some bad feedback is the Google Play store where their average score is 3.6. This is a bit too low compared to competing apps. For example, NordVPN who won the “Best VPN for Android 2019” had an average score of 4.3.

Netflix and torrenting

One of the reasons you might want to have a VPN service is to access geo-restricted content like Netflix. CyberGhost is open about it and actually has a dedicated streaming server. This server changes it’s IP as soon as Netflix tries to ban it. You will also find handy manuals and tutorials on how to easily download or stream your favorite content from Netflix, HBO or Youtube Premium. You can stream sports channels like ESPN as well.

CyberGhost also makes it very easy to make torrenting easy and has a torrenting selection in the UI as well, showing that CyberGhost has made it a priority to make torrenting also very easy. There are no bandwidth limits so you can have your torrents running at all times and if you have problems picking the servers there’s also a tutorial for P2P sharing.

Add up to seven devices

CyberGhost started off with just one device per account but since 2018 it now allows a maximum of 7 devices. This is just a notch over the industry standard which is usually 5-6 devices. You can set the service up on your desktop (Windows, Mac, Linux) your mobile devices (iOs, Android) or your smart TV or even your router or a game console. 

Customer Support

As with all technical services we pay attention to the technical support they provide. Some issues are solvable via email tickets but some require immediate back and forth with the technical support team so having a live chat has become a standard for top tier VPN providers. CyberGhost has a 24-hour online chat that usually responds fast. You will also get a transcript of the full conversation after you are done so you can always go back to it if you need to go over whatever was discussed in that support chat.

You can also find very thorough guides for Routers, game consoles, Kodi Media centers and of course for all the well-known platforms like Windows, Android, etc. 

There are also troubleshooting threads that address the most common problems you might encounter.

Speed Test

CyberGhost VPN Quick Connect feature for some reason picked Kyiv, Ukraine as the best server to connect to a few times. At one point it also connected to UK, London but neither of these turned out to be the best servers as they are far away.

The Kyiv server was pretty ok though in terms of download speeds and only showed a consistent 30% drop in speeds but uploads were more inconsistent.

The one time the Quick Connect chose the UK server the speeds were actually worse.

Quick Connect to Kiev, Ukraine

As with most VPN providers, the closes servers perform the best. Finland and Denmark did well with an average of 30% speed drop that’s on par with competing providers.

A quick comparison of Finnish server speed tests. The fastest without a doubt was Hotspot Shield with practically no decrease in download speeds at all compared to the baseline test. CyberGhost, although not as fast as the others showed better upload speeds.

We ran the speed test for a second time a week later and CyberGhost considerably improved it results with 89.10Mbps Down and 88.15 Up. This is a considerable improvement and we will keep revisiting the tests if needed.

CyberGhostCyberGhost Test2HMA!NordVPNHotspot Shield
Download Mbps64.8889.1087.6490.7595.44
Upload Mbps86.3388.1586.9290.7170.81
CyberGhost Finland Server test1
CyberGhost Finland Server test1
CyberGhost Finland Server test2
CyberGhost Finland Server test2
Denmark Server

In USA, the speeds averaged around 30Mbps down and 25Mbps up in both east and west coast. But we also saw poorer results around 16Mbp down and 10 Up

USA, New York
USA, Los Angeles

Korea that we picked as a location in Asia was surprisingly fast! We have seen results as low as 8Mbps down in Asian servers.

Korea, Seoul

CyberGhost Pricing

CyberGhost offers FOUR plans from 1 month to 3 years. Obviously, the three-year plan will save you the most on the monthly cost so compared to a single 1-month purchase you will save 79%. You will be billed once every year, two years or three years depending on your plan so you will need to pay all at once but with the 45-day money-back guarantee you can try the service for free to make sure it ticks all the boxes for you.

Different payment options are available and you can also pay with Bitcoins.

The refund process is easy and you can get everything sorted via the 24/7 online support chat.

Pros and Cons

Pros
  • Jurisdiction: Romania
  • No logs policy
  • Kill Switch
  • Netflix streaming
  • Lots of locations
  • Ease of use
  • Price
Cons
  • Quick Connect feature sometimes picks doesnt pick the closest server

Do we recommend CyberGhost?

Yes – Cyberghost has all the main features that you need like the no-logs policy and dedicated Netflix and torrenting servers. It offers great online support and is easy to set up. The pricing is very competitive and we suggest picking the three-year plan to save 79%. A VPN service is definitely something you buy for a long term and $2.75 per month is as low as you can get for a quality VPN

Privacy features
Security
Speed
Ease of Use
Price
Average

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