Surfshark Review

Surfshark Review

Surfshark is one of the fast-growing VPN providers which is fairly new on the market but gaining popularity fast. It’s in the British Virgin Island jurisdiction and that makes it a perfect VPN if you are concerned about data security and surveillance exchange between countries. Surfshark is an award-winning VPN service having 800+ servers in 50+ countries of the world. Moreover, it offers unlimited streaming access and is highly affordable. It also ensures strong data protection and high-speed streaming.

SurfShark Features


• Open VPN, IPsec & IKEv2
• Unlimited devices
• Strict no-logs policy
• Kill switch
• Private DNS and leak protection
• Unblocks Netflix USA
• 800+ servers in 50+ countries
• 24/7 live chat support
• No Borders Mode
• Hide your IP
• Secure protocols
• Very easy to use

Privacy


Surfshark
makes sure that all the information users provide is kept private. This VPN provider is totally leak-free. It has AES-256 encryption, secure protocols and a kill switch which block internet access and prevent identity leaks when internet connection is lost. Moreover, it has its own private DNS on each server in order to reduce the chances of others spying on your activities. Surfshark does not collect any of the user’s online activity that include browsing history, bandwidth used, connection time, IP address, network traffic, etc. Your email address and billing information are the only data the company keeps.

Compatibility

Surfshark comes with numerous benefits. One of its major benefits is that it is compatible with a wide range of devices and platforms. It also supports different kinds of routers. Surfshark is available almost in every device that is used today. You can easily use it on Android, Windows, Mac, Linux, and IOS. It offers an app for FireTV which is a very rare feature of VPN providers. It also has an extension to Firefox and Google. You can install Surfshark on unlimited devices – this is something not a lot of VPN providers don’t offer. So if you have a lot of different devices or want to share your account with your family members so they can use it too this is a massive advantage

Desktop Platforms: Windows, macOS, Linux, Chromebooks.
Mobile Platforms: Android, IOS.
Web Browsers: Google Chrome, Mozilla, Firefox.
Routers: Asus-wrt, Dd-wrt, and Tomato.
Other Devices: Amazon FireTV.

Support

Another important feature that makes Surfshark one of the world’s best and most recommended VPN provider is the quick and responsive 24/7 technical support system. It has a 24/7 live chat feature which allows people to get any sort of technical support and enables them to understand their service in a much better way. your confusions or queries are resolved within seconds. The support team is extremely friendly, responsive and informative. You may ask any sort of question using the chat window. An agent will instantly join the chat and will provide all the information you need within a few seconds. You will not be required to wait for long hours in order to get your queries resolved. Moreover, Surfshark’s support site has many tutorials on how to get your VPN connection set up. In this way, you are provided with the easiest and reliable solutions.

When testing the support chat (to see if the 30-day money-back guarantee works) the support agent was quick to reply. I was third in line but it took under 2 minutes to get someone to speak to me.

Installation and App Usage

As we already mentioned that Surfshark offers a number of best features. Another major feature is that you can easily download, install and use the Surfshark client. All the features are explained on the tutorials available on the web page. Users who do not have advanced VPN knowledge can also customize their set up with the help of the information provided on the home page. The process of signing up and running Surfshark is very easy. Just go to the home page and click on the sing up button. Here, you will be asked to choose a subscription plan and provide your email address. You also need to select a payment method. Thus, your account will be created and you will be provided with a system-generated password. Then you will be directed to the dashboard where you can set your VPN. You will need to choose the device that you want to use Surfshark with. It can be downloaded on all your compatible devices. The process varies a bit for every device.


The Windows VPN Client

Surfshark desktop app screenshot


In order to download Surfshark VPN for windows, first of all, you need to create your account by clicking the sign-up button on the home page. Here you will see payment option and pricing plan. You need to select an option. Using your email you will be able to successfully create your account. After your account is activated you need to download the client from the homepage menu. After downloading it, you can install it by clicking the install button. All the instructions will be provided to you on the screen. After agreeing to the terms and conditions you need to click on the install button. Once it is successfully installed, click Run. You can log in to your account using your email and password.


Surfshark mobile App

You can also download Surfshark VPN for android. The app is available on google play store. After downloading it you need to log in to your account. From the setting button, you can easily change servers and can even customize your connection.
In a much similar way, you can download and install the app in other compatible devices as well.

Security and Speed

Another important feature of this relatively young VPN is that it offers speed and security which benefits the users when surfing the internet. Surfshark has a number of features which ensure secure user information. It has both IKEv2 and OpenVPN protocols along with AES 256-bit encryption.

The baseline speeds for testing Surfshark where around 95Mbps up and down.

The automatic connection was made to Estonia but instead appeared to be in Poland

All in all, the speed tests showed decent results with great speeds in nearby countries and US performing well, in terms of download speeds. I saw around 40-50% decline in speeds for US east and west coast. The biggest surprise was when using the automatic connection – Surfshark app showed that I was in Estonia but when doing the Speed test and when checking my IP location it appeared as if I was in Poland. A weird mismatch and it happened every time I reset the connection. So this got me really worried since it’s a major bug but all the other servers appeared to connect to countries I chose correctly.

Finland server
Denmark server
US east coast – New York
US west coast – San Francisco
Hong Kong server

A good thing I noticed was how fast the connections where. Connecting to a server close by or very far away took just a few seconds. This is by far the fastest I have seen.

Torrenting test showed a drop from 3-4 Mbps on average (with spikes up to 6Mbps) down to an average of 500-800kbps (with spikes up to 1.5Mbps)

Torrenting test

Multihop

This is a security feature which enables you to set up a VPN chain so that it becomes impossible for others to trace you on the internet. Moreover, it is needed to combat more aggressive surveillance techniques.

Cleanweb

Cleanweb makes sure that your devices are safe and clean when you are browsing anonymously. It blocks ads, malware, and trackers. At server level, it prevents all malicious software.

Website and App Whitelister

At times, there are cases where users do not want all their apps or certain websites to use the VPN connection. In such cases, whitelister can be helpful. This feature enables you to select the apps of your choice that will bypass the VPN.

Netflix and Torrenting

Another significant feature of Surfshark is that it allows Netflix and fast torrenting speed. Surfshark is the best VPN to work with Netflix. It also allows torrenting. There are various reasons Surfshark is recommended for torrenting; security and privacy, Unlimited simultaneous connections, very good speeds, torrenting allowed on most servers, easy to download and install etc.

The speed test showed the usual drop in download speeds but it was still good enough to download gigabytes of content.

Pricing

Surfshark has very competitive prices, it’s hard to find a better deal for a 2-year plan as Surfshark offers just 1.99USD per month.

Surfshark pricing options

The 1-month and the 1-year prices are also good but if saving money is your main goal then go for the 24-month (2-year) plan.

As with most of the VPN providers you also get the 30-day money-back guarantee in case you are not completely happy with the product. If for some reason you want to get your money back just hop on the chat widget and a customer support agent will sort it out for you.


1 Month Plan1 Year Plan2 Year Plan
Price$11.95$5.99/month$1.99/month
Pros
  • Strict no-logs policy
  • Kill switch
  • 24/7 live chat support
  • P2P and Torrenting allowed
  • Unblocks Netflix
  • Very competitive pricing options
  • Very fast VPN connection times
Cons
  • Anomalies in connection locations
  • Slow email support
  • Inconsistent speeds
  • Medium sized network of servers

Verdict

If you are looking to save money, Surfshark has incredibly low prices for the two-year plan that you can’t easily find. The connection speeds are pretty much on par with the competition and the time to connect to different servers is definitely impressive. The one thing that makes us a bit apprehensive is the fact that the quick connect feature claimed to connect us to one location but instead connected to a different country. All manual server connections seemed to work perfectly but this one thing can ruin the pot of honey.

Check out Surfshark web page and pick your plan.

Privacy features
Security
Speed
Ease of Use
Price
Average

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